Refund Policy

Effective Nov 12, 2026.

You can ask for a refund within 7 days of buying Space.

Most requests within 7 days are approved at once. Support reviews a request first, and replies within 2 business days, when every key of an order of several keys is in use, when support declined an earlier request for the order, or when the email address, a Mac or the card on the order matches a refund or a refund request on another order in the last 12 months, even one that is still open or was declined.

An order of one key is refunded in full, even if the key is in use. An order of several keys is refunded in full if none of them is in use. If some are in use, the refund covers the unused keys, at the price paid for each, and the keys in use keep working. If all of them are in use, support reviews the request, and if they approve it, the whole order is refunded. A refunded key stops working on each Mac at that Mac’s next online check, usually within a week. A Mac that stays offline can’t check, and stops opening files 14 days after its last check.

Support may offer you a partial refund instead of a full one. If you accept it, your keys keep working, and it counts as the order’s one refund, so you can’t ask for another refund on that order.

After 7 days, you can still ask on the refund page or write to support. Support looks at each late request and replies within 2 business days.

Right of withdrawal in the EU and the UK

In the EU and the UK, the law gives you 14 days to withdraw from a purchase. When you buy Space, the Buy panel asks you to select a box that says you agree to the EULA and this Refund Policy. By agreeing to this Refund Policy, you ask for your keys to be delivered right away, and you accept that your 14-day right of withdrawal ends once they arrive (Terms). The 7-day refund above still applies after that.

One refund per order

An order can be refunded only once, because Waffo Pancake refunds a payment only once. After a refund of the unused keys, the keys still in use can’t be refunded later. So before you ask, deactivate Space in Settings on every Mac where you no longer need it. Its key then counts as unused, and the refund covers it. If a Mac is lost, write to support and we free its key first.

How to ask

Use the refund page with a key from your order, or the order link from your key email.

How the money comes back

Waffo Pancake sells Space for us as the merchant of record, so Waffo sends the refund to your original payment method. How long it takes to show up depends on your bank or card. If a refund we approved can’t go through, or is taking longer, we email you, and support finishes it.

Our promise and the law

This 7-day refund is our own promise, on top of Waffo Pancake’s terms. It does not limit your rights under local law.

Changes to this policy

We may update this policy. Changes that reduce your rights are posted on this page 30 days before they take effect. Other changes take effect when they are posted. The effective date at the top of this page shows when the current policy took effect.